Banks in transition - new business models sought

Banks in Germany continue to consolidate their business models and implement numerous regulatory requirements. The future of the banking sector will be shaped by sustainability, digitization and the interest rate turnaround. With our solution-oriented approach and in-depth banking expertise, we generate inspiring ideas for new business models. We support banks in providing first-class customer experiences with consistent digitization and in successfully shaping their future in the dynamic banking sector.

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Higher requirements, new competition and the power of digitalization

Demands on banks, companies, suppliers and customers will continue to rise steadily in the coming years. Banks must improve their customer relationships through consistent digitization and optimized digital interfaces to the customer. Pressure is coming from players outside the industry, such as Apple and Google, specialized providers like PayPal or Wise, but also from FinTechs. These companies impress with uncomplicated products and mostly completely digitized processes. They score with new services, specially tailored to demanding, well-informed customers. The interest rate turnaround brings opportunities such as attractive overnight deposit accounts and bonds for investors. On the other hand, real estate loans are declining due to enormously increased prices in metropolitan areas and unfavorable interest rates.

Generate sustainable growth

For more than a decade, syracom has accompanied banks in strategic projects. We identify optimization potential, support the design and implementation of new products and services as well as the integration and transformation of system and process landscapes. Banking-specific understanding and expertise in the automation of business processes make us the ideal partner for digital transformation. The focus is on consistent customer orientation. Our solutions guarantee sustainable growth and strengthen your organizational agility. In this way, we create flexible and efficient solutions for you in a dynamic market environment.


The unique production process that we realized together with the "retail workbench" once again demonstrates the high level of professionalism and also the ability of syracom's consultants to think outside the box.

Peter Schirmbeck

Chairman of the board, DZ Privatbank

syracom consulting at a glance


The banking landscape is being inexorably shaped by new technologies that are transforming entire businesses. Traditional analog offerings are giving way to digital ones, as online and mobile banking grow in importance. Digitalization is advancing, artificial intelligence is gaining influence, and the desire for real-time solutions is growing inexorably. This is leading to a fundamental paradigm shift in the banking sector. As a specialist, we accompany you through the digital transformation in the banking sector.
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In our Retail Banking consulting area, we support you in the comprehensive optimization of your retail banking business. We support you in the introduction of innovative products and services for your advisors and customers. We reduce complexity by optimizing your customer and sales management, efficiently implementing regulatory requirements and standardizing and automating processes.

With a consistent focus on your customers, meeting high service expectations and occupying new innovative subject areas, you will stand out from the competition. The result: market-defining accents, customer trust, long-term loyalty, increased customer satisfaction and opportunities in new growth areas.


In investment banking, we create innovative and generic solutions in the front, middle and back offices. This enables you to react quickly to market changes or new requirements.

Our expertise ranges from the analysis of trading and settlement processes to the optimization of process architectures through digitalization and automation. Our many years of experience in the areas of trading, issuing, stock exchange, securities settlement and market access as well as the respective regulatory requirements in these environments make us an ideal partner for the optimization or realignment of your business.


Our Asset Management Consulting Team supports you in the implementation of strategic projects along the entire value chain. The process-related interrelationships between investment companies, custodian banks, fund distribution, etc. are elementary prerequisites for us to provide holistic consulting.

We accept the challenge of implementing your diverse regulatory requirements, reducing media discontinuities, automating communication processes, and optimizing the interaction between investment companies, custodian banks, and other partners. Another key focus is on reducing operational risks, especially in data management, and thus reducing the occurrence of loss events while lowering data provision costs.

Benefit from our technical expertise and professional project management, which we have acquired in numerous projects.



Banks and credit unions have traditionally viewed private banking as a secure and stable source of revenue. But the pressure of increased competition and lower margins is now forcing banks to look for new growth strategies in this area as well.
As private banking specialists, we work with our partner Consileon to advise you on strategic issues, develop marketing and sales solutions together with you, and help you optimize your processes.
Some of the special challenges in private banking currently facing credit institutions: a coming wave of inheritances, customers' wishes for new pricing models, stricter legal regulations and the acquisition of new customers. We help you develop strategies for organic and inorganic growth, identify potential synergies between business units and create a target customer matrix. Of course, we also support you in implementing any necessary changes to processes and systems necessitated by changing legal and economic requirements.

Benefit from our technical expertise and professional project management, which we have developed in a large number of projects.



Our securities transaction consulting team helps you meet the challenge of mapping the entire lifecycle of a securities transaction transparently, flexibly and cost-effectively. Our know-how covers all topics of the process chain: Starting with order acceptance and order routing through to implementation and reporting.

We support you in achieving a high "straight-through-processing rate" with a high degree of automation. The spectrum includes automation across the entire order execution process, i.e. "front-to-back automation" including the outsourcing of business processes or the entire securities transaction.

The integration of business processes and the connection of processes through innovative information and communication technology to new business models are the key to your success. Take advantage of our technical know-how and professional project management acquired in numerous projects.



Customers are increasingly unwilling to pay their banks for basic services. At the same time, financial institutions are not only facing increasing competition from each other, but also from other payment service providers in the payment transactions field. Retail chains, petroleum companies and well-known Internet service providers are also offering their customers new (innovative) payment methods in combination with additional services. This development poses a major risk for banks of losing further customers in the payment transactions field.

In addition, new payment methods such as instant payments, the further development of the Eurosystem, and regulatory provisions such as PSD II and Basel III will result in immense additional expenditure for financial institutions in the payments market in the coming years.

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The regulatory challenges for banks, insurance companies and asset managers are manifold. It is not just a matter of implementing individual regulations, but also of the interaction of regulatory projects with existing processes. Since requirements often become known only shortly before they become enforced, it is important to implement projects efficiently and quickly in order to meet the requirements of legislators and supervisory authorities. This is our specialty.

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Your advantage with syracom: consulting from a single source.

Business processes

We support you in the analysis, optimization and automation of business processes.

Solution Engineering

Implementation of comprehensive yet customized IT security solutions.


Customized Atlassian solutions for optimal internal communication and smooth workflows.

IT Security

Implementation of comprehensive yet customized IT security solutions.

Project management

Failures are usually not due to technical difficulties, but to inadequacies in planning, control or coordination.

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Dr. Philip Tauschek

Financial services business unit