The platform for banks to efficiently answer payment traffic inquiries.

Depositing, withdrawing or transferring money - most banking processes today are standardized and automated. However, up to 5% of payments are subject to queries, complaints or errors that require manual, and therefore costly, intervention.


The payment history at a glance - in the PINQ electronic file

syracom helps you to optimize this work step as well - with the case management tool PINQ, which is optimized for the special needs of the financial industry and maps requirements for money laundering and embargo processes. PINQ's high degree of automation makes your employees' work easier and ensures your competitive advantage in the constantly growing international payment traffic.


PINQ supports you, ...

Optimize your processes for payment inquiries and complaints.


Exploit the full automation
potential from SWIFT gpi.


Planning security for the XML conversion for T2/T2S as well as for the ISO 20022 migration beyond that.


Automate and correctly calculate all fees for OUR and NON-STP payments as well as for Investigations.


Differentiate yourself from competitors by offering your customers more transparency and faster service.

With PINQ well positioned for future regulatory requirements!

ISO 20022

The transition to ISO 20022 involves more than just switching to a new format. It is important to also take advantage of the increased capabilities of the new format for future use. Learn how you can use this wealth of information for your complaint process. Read more about this in our blog.


The ECB aims to further harmonize and enhance efficiency in the Eurosystem. One important topic in this context is the consolidation of TARGET2/TARGET2-Securities, which also has implications for the recall of TARGET payments, which are to be processed effectively by clerks - in the future within the framework of the new processes. More info.

Receivables management in payment transactions

The exchange of demands in payment transactions is a common practice. However, what is unusual - due to the large number of items - is that these demands and associated payments, can be checked for accuracy. PINQ allows you to take your receivables management for incoming and outgoing invoices for OUR and non-STP payments and demand charges to a new level. Payment Receivables Management: Learn more about this topic here.


In PINQ, syracom combines banking and process know-how at financial service providers with professional solution development. In various committees, our employees develop new standards together with banks and ensure that our customers are always optimally positioned for current and future processes with PINQ.


Our ISO-9001:2015-certified product development for "Development and Maintenance for Solutions for Efficient Business Processes" gives our customers the opportunity to help shape the further development of the product in an agile manner and ensures consistently high quality in software development and customer support.

Keep track of your bank-to-bank charge requirements with PINQ for Charges.

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Call or write me

Marc Claas

Product Manager PINQ