Business process management - Efficiently and measurably achieve goals

Competition is putting companies under pressure. Only those who can react quickly to customer wishes will secure the top positions in the market. With targeted business process management, you can achieve this flexibility. Central business process management makes the processes in your company transparent and organizes them efficiently. The customer experience during the purchase and usage process (customer journey) is an important success factor, which we naturally include in the optimization of processes. syracom accompanies you from analysis to implementation.

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Optimizing processes means: digitizing.

Digitalization in particular supports you in optimizing your business processes. With "process maps" you can transparently map different views, such as strategies, customer processes and enterprise architecture. This allows you to, always keep your processes in view and redirect them flexibly if the market demands it. To do this, we analyze your existing processes or develop new process landscapes that fit your business model. We support you in finding the right IT system for your processes and make their quality measurable with process performance indicators (PLI). This allows you to continuously improve your processes and objectively compare the successes achieved.

Increase your efficiency - and your scope. Process optimization brings your company many advantages:

Higher productivity

Lower costs


Quality assurance

Compliance Regulatory

Increased customer satisfaction

Knowledge transfer & communication

Better teamwork

Your advantage at syracom: Process optimization and digitalization go hand in hand for us.

1. Process Review

With the help of online questionnaires, interviews or workshops, we check your processes for efficiency, consistency and complexity.

2. Business process architecture and meta model

We create an efficient business process architecture and create a metamodel for you. In doing so, we pay attention to an application-oriented, company-specific solution.

3. Business process documentation and management

Starting from the current state, we develop and document a new target state of your processes. From this, we derive further steps (selection and introduction of a tool, modeling of processes, quality assurance).

4. Business process optimization and digitization

We optimize existing business processes and model new processes. In doing so, we place particular emphasis on the digitalization of your processes. We take existing IT solutions and interfaces into account and naturally include them in the process design.

5. Process automation with RPA

With the help of the Robotic Process Automation tool, we help you automate repetitive, time-consuming processes. This gives your employees new freedom for more complex activities.


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Lutz Meinhold

Product Line Manager Processes & Data