Business Process Management

Designing business processes flexibly

Digital business processes are an essential component of the digital transformation. Internal processes must be adapted to new information and communication techniques, employees networked, and mobile and web platforms created. This increases the requirements for flexible process architectures by several factors.

But exactly these new approaches and innovations form the digital path to the new type of customer who is demanding, well informed, and strongly networked.

In addition, one must manage regulatory hurdles as part of business process compliance. Other innovative approaches, such as enterprise architecture management (EAM), requirements management, case management, or big data may not miss from an integrated business process management. A high level of complexity which the companies must get a handle on.

Improving processes continuously

Whether the goal is to decrease costs, increase profits, or increase quality and efficiency: refined business process management must improve all processes continuously, supported by a digital strategy. A high degree of digitization creates a strong flow of information. This makes businesses more economical.

Become a digital leader

The area of business process management is of central importance to Syracom: we support our customers directly in the optimization of all segments of their value-added chain. We quickly deliver all control information in order to be able to adapt all processes to their strategy and customers.

Just how successful optimized business processes can be is demonstrated by the "Retail Workbench" process, which was designed and developed jointly with DZ BANK and won the Best Process Award 2016. more information

  • Business process architecture
  • Business process optimisation

Your business strategy is the foundation of a mature business process architecture. First we derive the process portfolio from the company strategy and visualize it as a process map. This way you can recognize clearly separated core and service processes, visualized communication relationships, and an overview of all necessary functions. Afterwards we will structure your business processes in the form of a business process architecture optimized for your company. We also support you in designing a process-driven application landscape within the architecture-based business and IT plans. more on this less

BEST PRACTICE and neutral consulting

Only businesses that continue optimizing their technical and technological structures can remain sustainable in the future. With its many years of practical experience, Syracom is the ideal partner for optimizing business processes and introducing successful business process management. Our BEST PRACTICE APPROACH and our neutral consulting, independent of standards and manufacturers, guarantee you a purely application-oriented and company-specific solution - all from one source.

Your benefits

Together we will set up your business areas in a customer- and process-oriented manner. This way you will always be able to steer all relevant processes optimally and align them with your strategic business objectives.

Businesses of the future need efficient business processes. Many organizations already have a successful action system. However, when thinking about branching out to new products, customer groups, distribution channels, and technologies, the existing process capacities are often insufficient. In order to become and remain future-proof, modern methods are needed: new business processes must be designed, existing ones optimized, and in particular supported by IT. Syracom creates the conditions for a quick and optimal implementation of functional solutions more on this less

Consulting for process optimisation - our services

  • Continuous monitoring of the action system from business processes to IT support and consulting all the way to process optimisation.
  • Implementation of targeted process changes
  • Reorganisation of tasks, processes, and structures
  • Technical specification and test management for supporting applications

We remedy the causes rather than just treating the symptoms. Your employees work together with our consultants during all process changes. This creates mutual trust in consulting and process optimisation. The result: A high level of acceptance of all innovations in your company.

Your benefits

We aim for the lasting optimisation of measurable variables such as process costs, quality, service, and speed. Instantly reduced turnaround time and the resulting improved punctuality lead to greater customer satisfaction.


Call me or write me

Manfred Freitag

Head of Business Unit
Business Process Management

Phone: +49 6122 9176 0