PINQ

Every day more than 15 million SWIFT messages are exchanged in monetary transactions. 2-5% of all transactions are subject to queries. This alone is reason enough to standardize and automate query processes.

Did you know that you will no longer be able to use the current SWIFT FIN messages starting in 2012?
Do you know how much manual processing of customer queries and complaints cost in monetary transactions?
Are you able to provide your customers information about the processing status of their questions or complaints at any time?

SYRACOM provides the solution to these challenges with PINQ - Process INQuiries Management System.

• PINQ is an integrated and configurable system for workflow-based control and processing of queries and complaints about transaction processes.
• PINQ reduces processing expenditures while at the same time increasing customer satisfaction – through shorter processing times, lower error rates, and a processing status that can be followed at any time.
• PINQ combines different communication media and bridges the gap between SWIFT MT and MX messages.

PINQ is another IT solution that supplements SYRACOM’s technical expertise in the area of Exceptions und Investigations for secure and quick query management.